By placing an order with “The Cake & I” (ABN 73 493 427 211), you, the Customer, are agreeing to be bound by the following terms and conditions.

Please ensure that you carefully read and understand the obligations that we have to each other as these terms and conditions form an agreement between us.  If you have any questions, please don’t hesitate to get in touch with me.  Thanks – Jo x 

QUOTES & BOOKING FEE 

1. Please note that quotes are valid for 30 days only.  Should you accept a quote beyond this timeframe, the quote is subject to change/increase.   

2. To secure a quote/date, a $300 booking fee or 30% of order whichever is higher is payable by bank transfer, bpay or credit card details of which are included on the quote.  This booking fee is not for any work done or to be done but rather to secure your event date.    

3. The booking fee is non-refundable. 

PAYMENT 

4. The balance order fee is payable, in full, twenty one days before your event date by bank transfer, Bpay or Credit Card, details of which are included on the quote.   

5. Failure to pay the balance order fee will mean that “The Cake & I” is not obligated to bake/start your order.   

6. It is your obligation to ensure that the balance order fee is paid.   

7. Should “The Cake & I” be unable to reach you due to non-payment of the balance order fee, your order will be cancelled.   

CANCELLATIONS/DATE CHANGES/POSTPONEMENTS 

8. Any cancellation of your order for any reason including but not limited to illness, forces (either natural or human), natural disasters or phenomenon, unforeseen or uncontrollable events must be received in writing and received a minimum of 90 days prior to the booked date.   

9. In the event that an order is cancelled with the correct time frame, you confirm that: 

a.the booking fee is non-refundable; and 

b.refund of the balance order fee is at the complete discretion of “The Cake & I”  and if issued, will be done minus any/all items that have already been purchased to complete the order.  This can include but is not limited to:  edible components, ingredients or any other decorative items that were required to be pre-purchased.   

10. Should your event be cancelled within 90 days of your booked date, you confirm that the total order fee is non-refundable.   

11. Should your event date need to be changed or postponed for any reason including but not limited to illness, forces (either natural or human), natural disasters or phenomenon, unforeseen of uncontrollable events, “The Cake & I” agrees to transfer your order to the new date subject to “The Cake & I” being available to do so.   

12. If a new date is confirmed by “The Cake & I” for reason of date change or postponement, any funds already paid towards the total order fee will be transferred to the new date.  A $150 postponement fee is applicable to each and every date change or postponement..  You may also be liable to incur the cost of price increases reflective of the new date.

13. If a new date is not available due to “The Cake & I” being unavailable, “The Cake & I” reserves the right to refuse to reschedule and you understand that full payment of the order fee is still due.   

REFUNDS 

14. Refund of any amount of the order fee is at the complete discretion of “The Cake & I”.   

15. No refund will be offered for “change of mind” prior to the order being commenced/completed.   

16. Refunds will only be paid in instances where a significant outcome has occurred or there has been serious dissatisfaction with the final product.   

17. In order to request a refund, photographic evidence and a sample of the completed order will need to be returned to “The Cake & I” within 24 hours of the event date.  “The Cake & I” will then consider the request and takes steps to negotiate a resolution of the issue.   

DESIGN 

18. “The Cake & I” will make every effort to create a product that follows and meets your inspiration/design brief.   

19. However, you accept that being a handmade product, there may be circumstances in which “The Cake & I” may need to alter the design to adhere to the desired brief.  This may be due to circumstances outside of the control of “The Cake & I” including but not limited to high humidity, availability of decorative items etc.   

20. Any major changes will be discussed with you and will not be actioned until your approval has been given.   

21. Excessive alterations to your order including second consultations, regardless of when the request for alteration comes in prior to your event date, will incur a $100 alteration fee to be paid to “The Cake & I”  by bank transfer prior to deliver of the order.    

DELIVERY 

22. The quote provided by “The Cake & I” will make it clear whether delivery is included in the total order fee.   

23. “The Cake & I” takes every precaution that it can to ensure that your order is delivered at the requested time, to the requested venue and in impeccable condition.   

24. Once “The Cake & I” has delivered your order to the venue nominated by you, “The Cake & I” will set it up in the agreed location unless display conditions (direct sunlight, insects, weather) require it to be stored in an area nominated by venue staff/event coordinator.   

25. “The Cake & I” will not be held liable for any damage to your order that may occur once delivery has been completed and any liability will be borne by the venue/yourselves depending on your event location.   

COLLECTION 

26. If you choose to collect your order from “The Cake & I”, we will no longer be responsible for your order once you collect it.   

27. You, or the person you nominate to collect your order, will be liable for any damage caused by the travel or storage of your order.   

28. “The Cake & I” will give you as much advice and guidance as possible when you collect your order to ensure that you can safely transport it but these helpful points should be adhered to: ​

a.never place an order on a car seat.  Always ensure it is on a flat surface such as the foot well of your vehicle; 

b.always place a towel or similar under the order box, this helps to stop it from moving around; 

c.be wary of transporting your order on hot days; ensure you have the air condition on and set to as cold as you can and never leave the order sitting in vehicle for any amount of time.   

STORAGE 

29. “The Cake & I” always creates orders of the highest quality and any orders are best eaten the day of the event.   

30. “The Cake & I” will always provide you with advice as to the most appropriate storage for your order and when to bring it out prior to your event start time; eg: 

a. all buttercream decorated cakes and cupcakes can be stored at room temperature in a cool, dark location; 

b.basic buttercream cakes can be stored in the fridge but should be allowed to come back to room temperature at least 1 hour before eating.   

31.“The Cake & I” suggests that all orders be eaten the day of the event unless otherwise indicated by “The Cake & I”.   

ORDER DECORATION/STANDS 

32. If your order requires fresh flowers, “The Cake & I” can supply these or your florist can supply these.   

33. Any additional decorations can be ordered by “The Cake & I” including but limited to cake toppers, display stand but will be an additional cost to you and will be included on 

the quote.   

ALLERGIES 

34. Unfortunately “The Cake & I” does not have a 100% allergy free kitchen.  We ask that you advise us on requesting an order to see what allergies can be catered for.   

35. The products created by “The Cake & I” contact all allergens including dairy, wheat,  soy, gluten, eggs and more.   

36. You agree to notify your guests, venue and any other suppliers of this risk.   

37. “The Cake & I” is not held responsible for any allergic reactions as all potential allergen risks are discussed with you at the time of an order request.   

SOCIAL MEDIA 

38.“The Cake & I” reserve the right to take photos of your order and use these images in their social media, website and print advertising.  If any professional photos are provided to “The Cake & I” or your order, we will seek your permission to use these.